Return & Exchange Policy
NO REFUNDS NO EXCHANGES
If you have received an item with any problems or defects, please contact us within 3 days of receiving your order to inform us of the issue. If we are not notified within 3 days, you will no longer qualify for a return. You must send a photo to firstname.lastname@example.org of the damage/defect item along with all the details of your order invoice.
*Please also keep the following in mind:
All sale items are final sale.
Jewelry, scarves, bags, undergarments, bodysuits, and all accessory items are final sale.
How to return merchandise:
You are responsible for shipping charges associated with returning the package. Please include a copy of the invoice and please state the reason for your return on the invoice. If you do not have a copy of the invoice, please print out your confirmation email and this will suffice as record of your transaction.
*It is highly recommended that you place tracking on your return package in case it gets lost amidst its travels back to us.
Send all defective items to:
Shop Koko Cheri Collection
9550 Spring Green Boulevard
Suite 408 - 338
Katy, TX 77494