Return & Exchange Policy

Effective 1/1/21:


Defective Merchandise:

If you have received an item with any problems or defects, please contact us within 3 days of receiving your order to inform us of the issue. If we are not notified within 3 days, you will no longer qualify for a return. You must send a photo to of the damage/defect item along with all the details of your order invoice.  

*Please also keep the following in mind: 

All sale items are final sale.

Jewelry, scarves, bags, undergarments, bodysuits, and all accessory items are final sale.

How to return merchandise:

You are responsible for shipping charges associated with returning the package. Please include a copy of the invoice and please state the reason for your return on the invoice. If you do not have a copy of the invoice, please print out your confirmation email and this will suffice as record of your transaction. 


*It is highly recommended that you place tracking on your return package in case it gets lost amidst its travels back to us.


Send all defective items to:

Shop Koko Cheri Collection

9550 Spring Green Boulevard

Suite 408 - 338

Katy, TX 77494